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LVSA (Licensed Vehicle Surveys & Assessment), is a joint venture formed by Vector Transport Consultancy and CTS Traffic & Transportation.  The two leading providers of Licensed Vehicle Surveys and Licensed Vehicle Consultancy Advice and Support Services have combined forces to offer an even greater depth of skills and expertise, offering increased flexibility and insight.

 

What we do...

 

In addition to our core business of Hackney Carriage Unmet Demand Surveys. Many of our clients commission a range of additional services, either to augment an unmet demand survey, or as stand-alone services.

 

Additional services can include the following:

Licensed vehicle test purchases

Licensed vehicle service level assessment

Direct ad-hoc assistance to licensing departments

Consultancy advice regarding existing and emerging licensed vehicle guidance & legislation and the application and impact thereof.

 

Licensed vehicle test purchase services can be tailored to suit your particular needs. These test purchases can involve:

Solo traveller short distance (or other) journey test purchases,

Wheelchair user test purchases,

Guide dog user test purchases.

 

The test purchases can apply specifically to Hackney Carriages, Private Hire Vehicles, UBER hires or a combination of types of licensed vehicles. For Private Hire Vehicles in particular, we have undertaken many successful mystery shopper surveys to hire Private Hire Vehicles without pre-booking.

These have comprised both incognito hires (with detailed reports and witness statements as necessary, supplied to licensing officers) and operations undertaken in conjunction with licensing officers and police, resulting in successful prosecutions. Generally, the optimum approach to undertaking a campaign of mystery shopper surveys, is to incorporate a range of different types of surveys, to achieve best value against costs.

 

We have also undertaken test bookings of Private Hire and Hackney Carriage services, to test availability of wheelchair accessible vehicles for immediate and future hire.

 

We can offer guidance and assessment regarding the application of the Equality Act 2010, with respect to wheelchair users and mobility impaired users.

 

We offer expertise in trade and stakeholder consultation,

which can be tailored to suit specific requirements for each licensing area.

 

Increasingly, licensing officers are facing resource constraints relating to licensed vehicles.  Where there is a perceived reduction in enforcement activity or engagement, this can result in disquiet from the licensed vehicle trades regarding allegations of bad practice, such as overcharging, poor customer service or private hire vehicles accepting hires which have not been pre-booked.  We can provide additional ad-hoc backup to support licensing officers, with service quality assessments, test purchases and evidence collection in the event of serious transgressions.

 

To discuss your requirements, please call the

office number on 0131 235 2575.

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 Who We Are