The core activity of our business is undertaking Hackney Carriage (Taxi) Unmet Demand Surveys for licensing authorities throughout the UK.
In addition to the established practice of Unmet Demand Surveys, we also undertake increasing numbers of test purchasing campaigns for licensed vehicle services. These test purchases can be related to general levels of service experienced by passengers, or targeted to capture the experience for specific user groups such as wheelchair users or guide dog users.
LVSA have been increasingly involved in providing consultancy advice and practical support to ever more stretched licensing authorities throughout the UK.
Please feel free to get in touch for an informal discussion of your requirements.